Frequently Asked Question
What is the MOQ ?
The minimum order quantity varies from product to product. Tell us the product that you need, and we will send you all the details.
What range of sportswear products can be customized?
We offer customization for all the products that we produce.
What is the typical lead time for a bulk order?
Lead time depends on the quantity and type of customization. For large-volume orders and complex designs, the timeline could be different than for smaller orders. We will always communicate changes clearly in your formal quote.
What is the standard ordering process?
Our process is designed for efficiency. It begins with a consultation to understand your needs, followed by a detailed quote and a digital mockup of your design. Once approved, we move to production and keep you updated on progress until delivery.
What customization methods do you use for sportswear?
We specialize in several high-quality customization techniques, including Screen Printing, Embroidery, Sublimation and DFT heat transfer sticker printing.
How do you handle shipping for bulk orders?
We partner with reliable logistics providers for international shipping. All shipping costs will be included in your final quote, and we provide tracking information once your order has been dispatched.
What file formats are required for submitting artwork?
To ensure the best print quality, we request vector files in AI, EPS, CDR or SVG format. If you do not have these, our design team can assist in converting your high-resolution PNG, JPEG, or PDF files.
Do you provide digital mockups for design approval?
Yes, we provide high-resolution digital mockups for all custom orders. These mockups allow you to visualize the final product and approve the design, colors, and placement before we proceed to production.
What are your pricing and payment terms for wholesale orders?
Our pricing is tiered based on order volume, customization complexity, and materials. We offer competitive wholesale rates.
Can we order a mix of sizes and colors within a single bulk order?
Absolutely. You can request a full breakdown of sizes and colors for your order as long as the design remains consistent.
What is your policy on returns and exchanges for custom products?
Due to the custom nature of our products, we cannot accept returns or exchanges unless the items are defective or there was a verifiable error in production that deviates from the final approved mockup.
Can you assist with reordering a past design?
Yes, we store all client design files for easy access. To place a reorder, simply contact our sales team with your company name and previous order details, and we can quickly process a new quote.